Shipping & Returns
- Free delivery on all orders over £50. A shipping charge of £5 will apply to all orders below £50.
- Free delivery is automatically applied to digital gift cards in the checkout.
- Free delivery is automatically applied to all our subscriptions in the checkout.
We always send your plants & pots to you on a next day delivery service so the plants spend the least amount of time in darkness as possible. Once they leave our studio you will receive a notification from our delivery partner so you can track your parcel.
Please do still allow for 5 - 7 working days (excluding weekends and bank holidays) for your order to arrive to your door. It is currently taking orders a little longer to reach our customers, because we have been experiencing a high volume of orders with reduced staff capacity in our studio to follow NHS guidelines. However, we are processing orders as quickly as possible, while maintaining quality of assurance in our packing procedure, and we aim to send your order to you sooner than this if we can.
We deliver nationwide throughout the UK, with the exceptions of the Scottish Highlands, the Islands of Scotland, Northern Island, the Isle of Man, the Scilly Isles and the Channel Islands. Any order put through with a delivery address in these regions will be cancelled and refunded. We apologise for any inconvenience this may cause.
Tracking Your Parcel:
Our delivery partner will email you with an hour-long time slot on the morning of your delivery, and the opportunity to leave instructions for the courier - such as "leave in a safe place" or "deliver to a neighbour".
We recommend always following the tracking link and changing your preferences to ensure that your plant is not returned to a depot or left in the box longer than it needs to be. Leaf Envy cannot take responsibility for lost orders once delivered to your safe space.
Returns & Damages:
Plants and pots are fragile, and occasional damages are inevitable despite our efforts. If your plant or pot arrives damaged, please email email@example.com and include your order number, a photograph of the damage with the exterior packaging and delivery label visible, and we'll take care of you. If your damaged plant or pot is no longer in stock, we will refund you or offer a replacement.
Due to the perishable and delicate nature of plants, we cannot accept returns outside of damages. As with all living things, the appearance of the plant on the website may differ slightly to the one delivered since there may be some natural variation to the plant as every plant is unique and their growth is seasonal.
If you are looking to return your pot, you'll need to cover the return shipping costs. Email us at firstname.lastname@example.org with your order number and let us know you’re returning the item and we will process your refund as soon as we receive the item in the condition we sent it out.
Local Pick Up:
If you have selected to pick up your order in store, you will receive a notification via email once your order is ready to be picked up. Our Shop is open Mon-Fri 9am-5pm, so please come to pick up during opening hours. If you would like to check we are open, please call us on 020 3538 3702.
Leaf Envy Shop Address:
Hackney Downs Studios